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How Kirkriya Handles Your Data

This page sets out what we collect when you open an account with Kirkriya, log in from your phone, and pay in through bKash, Nagad or Rocket — and how we keep those details secured.

Account DataWallet RecordsLogin SecurityDevice Access
Kirkriya How Kirkriya Handles Your Data
REACH OUR TEAM

Contact Paths For Privacy Questions

Got a question about what we hold on your account, or want to know what changed after your last bKash, Nagad or Rocket deposit? Reach our support desk through live chat inside the app, email, or the help ticket form on the website — each channel routes to the same queue that handles login and wallet questions. We answer quicker when you include your registered phone number and the payment method tied to the account, since that helps us confirm it's really you before we share any account detail.

Team online

Live Chat

Open live chat from your account menu on mobile or desktop and ask directly about data held on your profile, login history, or wallet references tied to bKash, Nagad or Rocket.

Email Support

Send a written request through our support email if you want a summary of your account data or need something corrected — include your registered mobile number so we can verify the account fast.

Help Ticket

Raise a ticket through the website help form when you want a formal record of a data request; we log the ticket number and confirm the update once your details are checked.

HOW WE PROTECT ACCOUNTS

Data Security And Retention Practices

Your account is tied to one phone number and one login, so we watch for anything that breaks that pattern — a new device, a different city, repeat password attempts. Session cookies keep you logged in between the app and browser without asking for your password every time you switch. We keep transaction and login records for as long as your account stays active, mainly to support withdrawal checks and dispute resolution, then clear older records on a routine schedule. If you close your account, tell support and we'll walk you through what gets removed.

Cookies And Sessions

We use session cookies so your login carries over between the Kirkriya app and browser without re-entering your password each time you switch device mid-session.

Account Verification

Before a withdrawal clears, we may ask you to confirm the phone number or wallet linked to your bKash, Nagad or Rocket transaction, which protects your balance from unauthorized access.

Data Retention

Login and transaction records stay on file while your account is active, mainly to support dispute checks and withdrawal verification, then older entries are cleared on a routine schedule.

Request Changes

Want a correction to your registered number or a copy of what we hold? Contact support with your account details and we'll confirm the update once it's checked.

Common Questions About Your Privacy

Here are the questions we hear most from Bangladesh account holders about data, wallets, and login records — answered directly, without the legal jargon.

We collect your phone number, login device details, and the payment reference tied to deposits through bKash, Nagad or Rocket. We don't store your wallet PIN or banking password on our side.

Only the minimum transaction detail needed to complete a payment or verify a withdrawal is shared with the relevant payment or game provider. We don't sell account data to advertisers.

Yes — reach out through live chat, email support, or the website help ticket form with your registered phone number, and we'll confirm what's on file for your account.

Records stay on file while your account is active, mainly to support withdrawal checks and dispute resolution, then older entries are cleared on a routine internal schedule.

Availability and how data is handled can depend on your local law and eligible regions, so what applies to your account may vary based on where you're accessing from.

Contact support with your registered phone number and the correction you need — for example a wallet reference tied to bKash, Nagad or Rocket — and we'll confirm once it's checked.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.